Gambling is entertainment — and like all entertainment, it is best enjoyed in moderation. dws99 provides every Indonesian member with the tools, information, and support they need to keep their gaming experience positive, controlled, and within their personal limits. Adults 21+ only.
dws99 is an adults-only platform. You must be at least 21 years of age to register an account, make a deposit, place a bet, or access any game on the Platform. Age verification is mandatory for all members as part of our KYC (Know Your Customer) process. Any account found to belong to a person under 21 will be permanently suspended and all funds returned.
Our Commitment
dws99 believes that a healthy gambling environment benefits everyone. We have built a comprehensive responsible gaming framework — not because we are required to, but because we genuinely care about the wellbeing of every member who chooses to play with us.
Set a daily, weekly, or monthly cap on how much you can deposit into your dws99 account. Once a limit is active, it cannot be increased immediately — any upward revision requires a mandatory 7-day cooling-off period to take effect, giving you time to reflect.
Choose a maximum session duration — from 30 minutes to several hours — after which dws99 will automatically log you out and display a session summary showing your net result. You decide how long a single gaming session can last.
If you feel that gambling is having a negative impact on your life, you can self-exclude your dws99 account for a defined period — 1 month, 3 months, 6 months, or 1 year — or request a permanent exclusion with no option to reverse it.
Need a short break without committing to a full self-exclusion? The time-out feature lets you pause your account for 24 hours, 48 hours, or 7 days. During a time-out, you cannot log in, deposit, or place bets — and no marketing communications will be sent to you.
In addition to deposit caps, dws99 allows you to set a maximum net loss threshold over any rolling daily, weekly, or monthly window. Once your losses reach that threshold within the defined period, your account is automatically suspended from further wagering until the period resets.
Enable on-screen pop-up reminders at regular intervals — every 30, 60, or 90 minutes — that display how long you have been playing and your current session result. Reality checks are a gentle nudge to pause, evaluate, and decide consciously whether you want to continue.
Step-by-Step
All responsible gaming tools are available directly from your dws99 account settings — no need to contact support to activate them. Follow these steps to set up any limit or restriction on your account.
Visit dws99.app and sign in using your registered username and password. Two-step verification adds an extra layer of security — we strongly recommend enabling it.
Click on your profile icon in the top-right corner of the screen, then select "Account Settings" from the dropdown menu to access your personal configuration panel.
Within Account Settings, locate the "Responsible Gaming" tab. This section displays all currently active limits and tools on your account, along with options to configure new ones.
Select the tool you wish to activate — deposit limit, loss limit, session time limit, reality check, time-out, or self-exclusion. Enter your desired value and time period, then confirm your selection.
Restrictive limits (e.g., reducing a deposit cap, activating self-exclusion) take effect immediately. Permissive changes (e.g., increasing a deposit cap) are subject to a mandatory 7-day cooling-off period before taking effect — giving you space to reconsider.
Once any responsible gaming tool is activated or modified, dws99 will send a confirmation email to your registered address summarising the change, the values set, and the effective date. Keep this for your records.
Know the Signs
Problem gambling can develop gradually and is not always easy to recognise in yourself. Below are common warning signs. If several of these apply to you or someone you know, it may be time to seek support.
Spending more money on gambling than you can comfortably afford to lose, or gambling with funds set aside for essential expenses such as rent, food, or bills.
Feeling an overwhelming urge to keep gambling after a loss in order to win back the money — often called "chasing losses".
Lying to family members, friends, or colleagues about the amount of time or money you spend on gambling.
Feeling restless, irritable, anxious, or depressed when you try to cut down or stop gambling.
Neglecting work, study, family responsibilities, or personal health because of time spent gambling online.
Borrowing money, selling personal belongings, or considering illegal acts to fund your gambling activity.
Gambling as a way to escape from stress, anxiety, depression, loneliness, or personal problems rather than for entertainment.
Repeatedly failing to stick to self-imposed spending or time limits despite genuine intentions to do so.
Recognising these signs is the first and most important step. You are not alone — problem gambling is a recognised condition, and effective support is available. Reach out to our team or consult a professional counsellor.
Self-Assessment
The following questions are drawn from widely used problem-gambling screening frameworks. Answer them honestly, for yourself and not for anyone else. If you answer "yes" to three or more questions, we strongly encourage you to contact our support team or a professional gambling counsellor.
Remember: reaching out for help is a sign of strength, not weakness. dws99 will never penalise you for activating responsible gaming tools or requesting support. Your privacy is fully protected — see our Privacy Policy for details.
Have you ever gambled with more money than you intended to spend, or stayed on the platform longer than you planned?
Have you ever tried to win back money you lost by placing additional bets — and found yourself losing even more as a result?
Has gambling ever caused you to neglect work, school, family, or other responsibilities that are important to you?
Have you ever hidden the extent of your gambling activity from people close to you because you were concerned about their reaction?
Have you ever felt anxious, irritable, or unable to focus when you were unable to access gambling for a period of time?
Have you ever borrowed money, sold personal items, or used funds set aside for living expenses in order to gamble?
Do you find yourself thinking about gambling when you are doing other things — planning your next session, calculating odds, or revisiting past results?
Have you ever turned to gambling as a way of coping with stress, sadness, loneliness, or other difficult emotions?
Get Help
Whether you want to activate a self-exclusion, discuss your gaming habits, or simply ask a question about responsible gaming tools, dws99's Indonesian-speaking and English-speaking support team is available 24 hours a day, 7 days a week — across all Indonesian time zones (WIB, WITA, and WIT).
Our customer support team includes native Indonesian-speaking agents who understand the local context and can discuss sensitive topics such as problem gambling with care and cultural sensitivity. While the dws99 platform is in English, our support team is fully equipped to assist you in Bahasa Indonesia whenever you need it.
All conversations about responsible gaming, account restrictions, and personal gambling habits are strictly confidential. Your privacy is protected in accordance with our Privacy Policy. No member will ever be penalised, shamed, or disadvantaged for reaching out to discuss a gambling concern or for activating any responsible gaming tool on their account.
Protecting Minors
dws99 takes its obligation to prevent underage gambling with the utmost seriousness. In addition to our mandatory age-verification KYC process, we actively encourage parents and guardians across Indonesia to take the following precautions to prevent minors from accessing online gambling platforms.
If you become aware that a minor has registered or used a dws99 account, please contact our support team immediately at [email protected] or via live chat. We will take swift action to close the account and ensure the minor's data is handled appropriately in line with our Privacy Policy.
Every dws99 member must complete identity verification before their first withdrawal. KYC requires submission of a valid government-issued ID (KTP or passport) and date-of-birth confirmation. Accounts belonging to persons under 21 are permanently closed.
Several free parental control tools are available for Android and iOS devices widely used across Indonesia. These tools can block access to gambling websites at the device or network level, providing an additional safeguard alongside dws99's own age-verification measures.
Play Smart. Play Safe.
dws99 offers Indonesia's best sportsbook, live casino, and slot experience — and we are committed to keeping it a safe, enjoyable, and controlled environment for every member. Set your limits, know your boundaries, and play for fun.